Re-authenticating Facebook and Instagram

What to do when you need to reconnect your social accounts with Boost AI Agency.​

Sometimes your Facebook or Instagram accounts gets disconnected, new permissions are needed, or you need to add new pages or groups.

In this article we will cover:

  • How to re-authenticate Facebook or Instagram

  • How to verify permissions

  • How to add new pages / groups

  • FAQ

How to re-authenticate Facebook or Instagram

If you experience posts that fail to deliver, most often, it’s because the token used to post on your Facebook/Instagram account has been expired or invalidated.

This can happen for a number of reasons: For instance, if you change your password or Facebook detects suspecious activity from your account.

In most cases, this is easily solved directly from FeedHive.

  • Go to the Socials page
  • Find your Facebook page, group or Instagram page
  • Click the little “…” button
  • Click Re-authenticate

How to verify permissions

Another common reason for failing posts, is missing permissions.

If FeedHive needs new permissions, or you’ve previously declined certain permissions, you’ll need to add/approve them.

  • Log in to the Facebook profile that is the admin of the group or page.
  • Select Settings & privacy > Settings from the small drop down arrow at the upper right on your screen.
    Then, on the left-hand side, click Business integrations.
  • From the list of authenticated apps, find FeedHive.io, and click View and edit.
  • Scroll through the list and make sure all permissions are selected.
    We do not ask for any permissions that are not strictly necessary for FeedHive to work, so you can be certain that all permissions are needed.

How to add new pages / groups

In some cases, you may need to add new pages or groups to your account.
Perhaps you have created a new page or group, since you autenticated with Facebook the first time.

In this case, simply follow the steps from the How to verify permissions section above.

Make sure all permissions are given for all pages, groups and Instagram accounts you want to manage with Boost AI Agency.

FAQ

  • Why do I have to go to Facebook to add new pages/groups

    This is simply how Facebook works.
    When you authenticate one time, it will remember that session, and not ask you again.
    Going to Facebook is the only way to manually add new pages/groups to an existing session.

  • Do I have to add my old pages to FeedHive again?

    No. As long as you didn’t remove any permissions for the pages/groups that we’re already active, your current social accounts will stay active.